Shipping Policy

 

Please allow 1-4 days to process your order and 5-10 days for delivery depending on your country.

Note: If you are not present during the delivery, you may need to travel to collect your order yourself.

 

 

That’s right. We ship all over the world, but depending on the time of year, some countries may be temporarily unavailable.

 

 

Our offices are located in the United States and Thailand. We have warehouses in the United States, Thailand, and a central warehouse in China.

 

 

Yes, the tracking number will be sent automatically by email. If not, please wait at least 4 days after placing your order before emailing us your tracking number.

info@d-carats.com.

 

 

Our products are shipped individually according to your order. For example, if you have items from two different warehouses, you will have two shipments and two tracking numbers. The rest of your order will arrive shortly.

 

 

Very sorry. Please send us a photo of the damaged item in the box, another item out of the box, and a photo of the box with the tag visible. Take pictures in high resolution with your smartphone. Email to:

Please contact us at info@d-carats.com, and we will send you a similar replacement as soon as possible.

 

 

We apologize for the delay. International shipping may take longer than expected due to customs clearance. However, you can always track your order to see where it is. If you still need help tracking your package or would like to contact us, please email us at info@d-carats.com.

 

 

We will do our best to resolve all customer issues regarding online items. If you still wish to have your order refunded, we will, of course, refund the payment method used to place the order. In this case, the objection must be made within 14 days from the receipt of the order and only for non-sale products. For more information, please read more about our refund policy.