Shipping Policy

 
What is the product delivery time?
 
Please allow 1–4 business days for order processing and an additional 5–10 days for delivery, depending on your location.
Note: If you are unavailable at the time of delivery, you may be required to collect your package from a local pickup point.
 
Do you offer worldwide shipping?
 
Yes, we ship globally. Please note that shipping to certain countries may be temporarily unavailable depending on the season.
 
Where are your products shipped from?
 
Our offices are located in the United States and Thailand, with distribution centers in both countries and a central warehouse in China.
 
Do you provide order tracking information?
 
Yes, your tracking number will be sent automatically via email. If not, please wait at least 4 days after placing your order before emailing us your tracking number.
 
Some of the items I ordered haven’t been delivered. What is the reason for this?
 
Items in your order may be shipped separately depending on their availability. For instance, if your items are located in different warehouses, you will receive multiple shipments, each with its own tracking number. Any remaining items in your order will arrive shortly.
 
I received a damaged item. How should I proceed?
 
We sincerely apologize for the inconvenience. Please provide high-resolution photos of the damaged item inside the packaging, the item removed from the box, and a clear shot of the shipping label on the box. Please ensure all photos are clear and high-resolution. Email to:
Please contact us at [email protected], and we will send you a similar replacement as soon as possible.
 
I haven’t received my order yet. Why is there a delay?
 
We apologize for the delay. Please be aware that international shipments can occasionally be delayed during customs clearance. You can monitor your package’s progress using the provided tracking link. If you require further assistance with your shipment, please reach out to us at [email protected].
What is your refund policy?
 
We are committed to resolving all customer concerns regarding our products. You have 30 days from the date of delivery to request a return or a refund. The amount will be credited back to the original payment method used for the purchase. For further details, please review our full refund policy.