Frequently Asked Questions and Contact

In the European Union, in the United States and in most other destinations: no, never. All taxes are already included in the price you see, and we take care of everything before your parcel reaches you. Your order arrives with nothing left to pay. No invoice from the carrier, no fee to collect it at the post office, no unpleasant surprise on the doorstep. A few destinations work differently, because local rules there do not allow a foreign seller to prepay import taxes. If your country is one of them, any customs charge is set by your own authorities and payable on delivery. Write to us before ordering and we will tell you exactly where you stand.

Delivery is free on every order. No minimum, no conditions, no surcharge added at the last step. The price shown on the product page is the price you pay. We ship to almost every country in the world. A small number of destinations remain out of reach. Either because they lie too far outside our carriers’ network, or because regional conflicts have suspended postal and freight services there. These situations change from one month to the next, and we follow them closely. Not sure we deliver where you live? Ask us before you order. We will confirm within one business day.

We accept all major credit cards and PayPal.

Once your order is confirmed, we will carefully prepare your package within 1 to 3 business days. Shipping via our global network typically takes between 10 to 20 days.

Please account for weekends and holidays, and we recommend ordering well in advance if you have a strict deadline.

Thank you for your understanding.

Your data is fully protected; we will never sell or share your personal information with third parties.

You will receive an immediate email confirmation once your order is placed. Our team will then carefully pack and prepare your items for shipment. Your package will be collected from our warehouse by our trusted logistics partner. From there, your order will be tracked and transported directly to your doorstep.
Shipments are made exclusively to the address provided during checkout.
If you are unavailable at the time of delivery, your parcel may be held at a local relay point or post office for collection. Thank you for your understanding.

You will receive an order confirmation, and the invoice can be downloaded in your customer account.

If you have any special requests, please contact us and we will do our best to accommodate your needs.