Refund and return policy.

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
In order to be returned, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
Some types of merchandise cannot be returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, flammable liquids or gases.

Other non-returnable items:

Gift cards
Downloadable software
Certain health and personal care items
To complete your return, you must first request a return number.
Do not return your purchase to the manufacturer.

In some situations, only partial refunds are given:

Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, opened tapes or vinyl records.
Any item that is not in its original condition, damaged or missing parts for reasons that are not due to an error on our part.
Any item returned more than 30 days after delivery.

Return shipping

To return your product, you must request a case number by email. Then, customer service will provide you with this reference and confirm the return address, which may be different depending on the product.
You are responsible for paying your own shipping costs for the return of your item. Shipping charges are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Shipping time for the exchanged product may vary depending on where you live. If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund is approved or denied.
If your request is approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a few days.

Late or Missing Refunds

If you have not yet received a refund, first check your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before the refund is posted.
If you have done all of this and still have not received your refund, please contact us at info@d.carats.

Sale Items

Only regular priced items can be refunded. Items on sale cannot be refunded.

Exchanges

We will only replace items that are defective or damaged at our expense. If you wish to exchange it for the same item, please email us at and send your item to: info@d.carats.

Gifts

If the item was paid for by a third party and shipped directly to your home, the person who paid for the item will receive a refund for the value of your return.

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Refund and return policy.

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